Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

By accessing and using the services provided by hypernove AG ("hypernove", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and hypernove regarding your use of our revenue forecasting services, website, and related platforms.

If you do not agree to these Terms, you must not access or use our services. By continuing to use our services, you confirm your acceptance of these Terms and any updates or modifications we may make from time to time.

Description of Services

hypernove provides advanced revenue forecasting systems and analytics services specifically designed for e-commerce businesses. Our services include but are not limited to:

• AI-powered revenue forecasting and predictive analytics
• Inventory optimisation and demand planning solutions
• Custom dashboard development and data visualisation
• Business intelligence and performance analytics
• Consulting services and strategic guidance
• Technical support and platform maintenance

Our services are provided through various delivery methods including software-as-a-service (SaaS) platforms, consulting engagements, and custom solution development. The specific terms of service delivery will be outlined in individual service agreements or statements of work.

User Obligations

As a user of hypernove's services, you agree to comply with the following obligations and requirements:

Account Responsibility

• Maintain the confidentiality of your account credentials and login information
• Notify us immediately of any unauthorised access to your account
• Ensure that all information provided to us is accurate and up-to-date
• Use our services only for lawful business purposes

Data Provision

• Provide accurate and complete data necessary for our forecasting services
• Ensure you have the right to share business data with hypernove
• Maintain appropriate data security measures on your systems
• Comply with applicable data protection and privacy laws

Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:

• Attempting to gain unauthorised access to our systems or other users' accounts
• Interfering with or disrupting our services or servers
• Using our services to compete directly with hypernove
• Reverse engineering, decompiling, or attempting to extract source code
• Sharing access credentials with unauthorised third parties

Intellectual Property

hypernove retains all rights, title, and interest in and to our services, including all software, algorithms, methodologies, know-how, and related intellectual property. Our services contain proprietary and confidential information that is protected by intellectual property laws.

hypernove's Rights

• All software, algorithms, and forecasting models developed by hypernove
• Trademarks, service marks, and brand elements
• Documentation, training materials, and methodologies
• Aggregated and anonymised insights derived from service delivery

Client Data Rights

You retain ownership of all data, content, and information that you provide to us. By using our services, you grant hypernove a limited, non-exclusive licence to use your data solely for the purpose of providing our services to you.

Licence to Use

Subject to your compliance with these Terms, hypernove grants you a limited, non-exclusive, non-transferable licence to use our services during the term of your service agreement. This licence does not include the right to sublicense, distribute, or create derivative works.

Payment Terms

Payment terms for our services will be specified in individual service agreements or invoices. Unless otherwise agreed in writing, the following payment terms apply:

• Fees are payable in advance for subscription services
• Consulting services are billed according to agreed schedules
• Late payments may incur additional charges as permitted by law
• All fees are exclusive of applicable taxes unless stated otherwise
• Refunds are provided only as specified in individual service agreements

Limitation of Liability

To the maximum extent permitted by applicable law, hypernove's liability to you for any claims arising from or related to these Terms or our services is limited as follows:

Exclusion of Damages

hypernove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

Limitation of Total Liability

Our total liability to you for all claims arising from or related to our services shall not exceed the total amount paid by you to hypernove for services during the twelve (12) months preceding the claim.

Forecasting Accuracy

While we strive to provide accurate revenue forecasts, we cannot guarantee the precision of predictions due to the inherent uncertainty in business forecasting. Our forecasts are based on available data and statistical models, and actual results may vary significantly.

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, hypernove disclaims all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or completeness of forecasting results
• Security of data transmission or storage

Indemnification

You agree to indemnify, defend, and hold harmless hypernove, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any data or content you provide to us

Governing Law

These Terms are governed by and construed in accordance with the laws of Austria, without regard to conflict of law principles. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Graz, Austria.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights as a consumer under applicable EU consumer protection laws.

Termination

Either party may terminate the service relationship in accordance with the terms specified in individual service agreements. In the absence of a specific service agreement, the following termination provisions apply:

Termination by You

You may terminate your use of our services at any time by providing written notice to hypernove. Termination will be effective at the end of the current billing period for subscription services.

Termination by hypernove

We may terminate or suspend your access to our services immediately if you breach these Terms or engage in conduct that we reasonably believe is harmful to our business or other users.

Effect of Termination

Upon termination, your right to use our services will cease immediately. We will provide you with access to your data for a reasonable period following termination, subject to our data retention policies and applicable law.

Modifications to Terms

hypernove reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

If you do not agree to the modified Terms, you must discontinue use of our services. For significant changes that materially affect your rights, we may provide additional notice through email or other communication methods.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms, together with any applicable service agreements, privacy policy, and other referenced documents, constitute the entire agreement between you and hypernove regarding the subject matter herein and supersede all prior agreements and understandings.

Contact Information

If you have questions about these Terms of Service, please contact us: